At Amic Labs, we strive to provide exceptional value and satisfaction to all our users. This refund policy outlines the terms and conditions for refunds, cancellations, and billing practices for our vocabulary learning platform, WordFlippin.

We believe in transparency and fairness in all our business practices. If you're not completely satisfied with our service, we want to hear from you and will work to resolve any issues you may have.

Our free plan is available at no cost and does not require any payment. There are no refunds applicable to the free plan as no charges are incurred.

Free plan users have access to basic vocabulary learning features with some limitations. You can upgrade to our Pro plan at any time to unlock additional features and remove usage restrictions.

For Pro plan subscriptions, we offer a 30-day money-back guarantee. If you're not satisfied with our service within the first 30 days of your subscription, you may request a full refund.

This guarantee applies to:

• New Pro plan subscriptions
• Upgrades from free to Pro plans
• Renewals of existing Pro subscriptions

The 30-day period begins from the date of your initial purchase or renewal. Refund requests must be submitted within this timeframe to be eligible.

To request a refund, please follow these steps:

1. Contact our support team at team@wordflippin.ai
2. Include your account email address and subscription details
3. Provide a brief explanation of why you're requesting a refund
4. Include any relevant feedback that could help us improve our service

We will review your request and respond within 3-5 business days. In some cases, we may ask for additional information to process your refund request.

Please note that refund requests submitted outside of business hours or on weekends will be processed on the next business day.

Once your refund request is approved, we will process the refund according to the following timeline:

You will receive an email confirmation once the refund has been processed. Please allow additional time for your financial institution to reflect the refund in your account.

You may cancel your Pro subscription at any time. Here's what you need to know about cancellations:

Our billing practices are designed to be transparent and fair:

• Pro subscriptions are billed on a recurring basis (monthly or annually)
• Billing occurs automatically on the same date each billing cycle
• You will receive email notifications before each billing cycle
• Failed payments may result in temporary suspension of Pro features
• We will attempt to process failed payments for up to 3 billing cycles

If you experience billing issues or have questions about your subscription, please contact our support team immediately. We're here to help resolve any payment-related concerns.

Refunds may be denied in the following circumstances:

• Abuse of our refund policy (multiple refund requests)
• Violation of our Terms of Service
• Fraudulent activity or suspicious account behavior
• Requests submitted after the 30-day guarantee period
• Refund requests for promotional or discounted subscriptions
• Accounts that have been suspended or terminated for policy violations

We reserve the right to investigate refund requests and may require additional information or documentation to process your request. We may also limit refunds for accounts that show patterns of abuse.

Special promotional offers, discounts, and trial periods may have different refund terms:

• Free trial periods are not eligible for refunds
• Promotional pricing may affect refund amounts
• Bundle offers may have specific refund conditions
• Student or educational discounts may have different terms

The specific terms for promotional offers will be clearly stated at the time of purchase. Please review these terms carefully before making a purchase.

If you disagree with a refund decision, we encourage you to:

1. Contact our support team for a review of your case
2. Provide additional context or documentation if requested
3. Allow us time to investigate and respond to your concerns

We are committed to fair resolution of all disputes. If we cannot resolve your concern to your satisfaction, you may have additional rights under consumer protection laws in your jurisdiction.

We may update this refund policy from time to time to reflect changes in our business practices or legal requirements. Changes will be effective immediately upon posting on this page.

For existing subscribers, material changes to refund terms will be communicated via email at least 30 days before they take effect. Your continued use of our service after such changes constitutes acceptance of the updated policy.

For any questions about our refund policy, billing, or subscription management, please contact us at:

Email: team@wordflippin.ai
Company: Amic Labs
Response Time: 2-3 business days for general inquiries
Urgent Billing Issues: 1 business day

We're here to help ensure you have a positive experience with WordFlippin. Don't hesitate to reach out if you need assistance with any aspect of your subscription or account.

Business Entity: Amic Labs
Product Name: WordFlippin

This refund policy is provided by Amic Labs, the company that operates and maintains the WordFlippin vocabulary learning platform. While WordFlippin is our product name, all legal and business matters are handled under the entity name Amic Labs.